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微博美西银行获得J.D. Power and Associates最高客户满意度
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时间:06/21/2010
浏览: 4451
美西银行获得J.D. Power and Associates最高客户满意度782分，连续三年被J.D. Power评为加州零售银行业最高顾客满意奖，成绩高出加州企业平均739分的指标43分。
美西银行总裁兼首席执行长Michael Shepherd表示，这是连续第三年荣获权威的J.D. Power最高顾客满意奖。美西银行为加州州民服务超过135年，此次调查中客户针对银行的帐户业务、帐户资讯、设备、费用、问题解决和产品提供等6个项 目作出评比。
客户特别对美西银行的帐户业务、帐户资讯、费用给予最高评价。
美西银行高级行政副 总裁Andy Harmening表示，该行员工，无论分行或后勤部门，每天都为客户服务而努力。反应在该行明显成长的家庭与核心存款。
此 外，对於杰出客户服务的贡献并没有随着经济循环而流逝。连续三年获奖代表着该行对客户服务的承诺。
J.D. Power发表的排名，反映一个由超过4万7673全国性银行客户调查结果。研究发现在总分1000分的调查中，零售银行在2009与2010客户满意度 已从平均749些微下降至748。研究详情可到http://businesscenter.jdpower.com/news /pressrelease.aspx?ID=2010068查询。
美西银行总部位於旧金山，总资产600亿，提供各种商 业、公司、个人、信托与国际银行服务。在中西部19个州共有超过700间分行及商业分部。
在2008和2009年时，美西银 行亦曾获J.D. Power西区金融业界最高顾客满意奖。
美西银行之股东公司Banc West Corporation由BNP Paribas全权拥有。
资料来源: worldjournal
Bank of the West received the highest Customer Satisfaction Award
Bank of the West received 782 points and has been awarded as Power Customer Satisfaction Award for three consecutive years by California JD Power in reorganization of the highest retail bank. The score has been 43 points higher than the average score 739 points.
The President and CEO, Michael Shepherd of the Bank of the West said it was the third consecutive year of winning the highest authority of Customer Satisfaction Award by JD Power. Bank of the West has been providing the professional services to California over 135 years. The survey gives rating to the following 6 aspects: customer account service, account information, equipment, cost, problem solving abilities and products introduce.
In particular, Bank of the West was given the highest rating on customer account services, account information and the cost.
Senior Executive and Vice President of Bank of the West, Andy Harmening said all of the bank employees are trying to giving the best professional customer service every day, regardless of branch or back office. You can see from the significant growth in the product line of the family and core deposits.
In addition, our outstanding customer service will continue as time goes by. Awards granted in the past three consecutive years represented the bank's commitment to customer service.
The ranking of the survey published by JD Power reflected a more than 47,673 national survey results of bank customers. Study found that among total score 1000 points in the survey, retail banks in 2009 and 2010, customer satisfaction scores declined slightly from an average of 749 to 748. Details of the study can be found through the following link: http://businesscenter.jdpower.com/news / pressrelease.aspx? ID = 2010068 query.
The headquarter of Bank of the West located in San Francisco with the total assets of 60 billion, providing a variety of services in commercial, corporate, personal, and international banking areas. Bank of the West covers 19 states in the Midwest, more than 700 branches and business divisions.
Bank of the West Shareholder Banc West Corporation is wholly owned by the BNP Paribas.
Source: worldjournal
美西银行总裁兼首席执行长Michael Shepherd表示，这是连续第三年荣获权威的J.D. Power最高顾客满意奖。美西银行为加州州民服务超过135年，此次调查中客户针对银行的帐户业务、帐户资讯、设备、费用、问题解决和产品提供等6个项 目作出评比。
客户特别对美西银行的帐户业务、帐户资讯、费用给予最高评价。
美西银行高级行政副 总裁Andy Harmening表示，该行员工，无论分行或后勤部门，每天都为客户服务而努力。反应在该行明显成长的家庭与核心存款。
此 外，对於杰出客户服务的贡献并没有随着经济循环而流逝。连续三年获奖代表着该行对客户服务的承诺。
J.D. Power发表的排名，反映一个由超过4万7673全国性银行客户调查结果。研究发现在总分1000分的调查中，零售银行在2009与2010客户满意度 已从平均749些微下降至748。研究详情可到http://businesscenter.jdpower.com/news /pressrelease.aspx?ID=2010068查询。
美西银行总部位於旧金山，总资产600亿，提供各种商 业、公司、个人、信托与国际银行服务。在中西部19个州共有超过700间分行及商业分部。
在2008和2009年时，美西银 行亦曾获J.D. Power西区金融业界最高顾客满意奖。
美西银行之股东公司Banc West Corporation由BNP Paribas全权拥有。
资料来源: worldjournal
Bank of the West received the highest Customer Satisfaction Award
Bank of the West received 782 points and has been awarded as Power Customer Satisfaction Award for three consecutive years by California JD Power in reorganization of the highest retail bank. The score has been 43 points higher than the average score 739 points.
The President and CEO, Michael Shepherd of the Bank of the West said it was the third consecutive year of winning the highest authority of Customer Satisfaction Award by JD Power. Bank of the West has been providing the professional services to California over 135 years. The survey gives rating to the following 6 aspects: customer account service, account information, equipment, cost, problem solving abilities and products introduce.
In particular, Bank of the West was given the highest rating on customer account services, account information and the cost.
Senior Executive and Vice President of Bank of the West, Andy Harmening said all of the bank employees are trying to giving the best professional customer service every day, regardless of branch or back office. You can see from the significant growth in the product line of the family and core deposits.
In addition, our outstanding customer service will continue as time goes by. Awards granted in the past three consecutive years represented the bank's commitment to customer service.
The ranking of the survey published by JD Power reflected a more than 47,673 national survey results of bank customers. Study found that among total score 1000 points in the survey, retail banks in 2009 and 2010, customer satisfaction scores declined slightly from an average of 749 to 748. Details of the study can be found through the following link: http://businesscenter.jdpower.com/news / pressrelease.aspx? ID = 2010068 query.
The headquarter of Bank of the West located in San Francisco with the total assets of 60 billion, providing a variety of services in commercial, corporate, personal, and international banking areas. Bank of the West covers 19 states in the Midwest, more than 700 branches and business divisions.
Bank of the West Shareholder Banc West Corporation is wholly owned by the BNP Paribas.
Source: worldjournal
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